FAQs
Frequently Asked Questions
Welcome to the Serendipity Steals FAQ page! Below are some common questions and answers to help you with your shopping experience. If you don't find what you're looking for, feel free to reach out to us directly.
1. What products do you offer?
At Serendipity Steals, we offer a variety of unique products, including cozy pajama pants, personalized blankets, ceramic coffee mugs, metal art, jewelry, t-shirts, and fun seasonal items like Christmas ornaments. We’re always adding new items to our collection, so check back often!
2. How do I place an order?
Ordering is easy! Simply browse our shop, select the items you love, and click "Add to Cart." Once you're ready, proceed to checkout, fill in your details, and complete your purchase. You’ll receive a confirmation email once your order is placed.
3. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Shopify Payments. Your payment information is securely processed, and we never store your payment details.
4. Do you offer international shipping?
Currently, we offer shipping within the United States. Stay tuned for future updates on international shipping options!
5. How much is shipping, and how long does it take?
Shipping costs vary based on your location and the size of your order. Standard shipping typically takes 5-7 business days, but you can view specific details at checkout. We also offer expedited shipping for those who need their items sooner.
6. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to monitor the status of your shipment.
7. Can I return or exchange a product?
Yes! We offer a 30-day return policy for most products. If you are not satisfied with your purchase, please contact us within 30 days of receiving your item. The product must be unused and in its original condition. Please note that custom or personalized items, like our personalized blankets, are non-returnable.
8. What should I do if my order arrives damaged?
We’re sorry to hear that! If your item arrives damaged, please contact our customer support team within 7 days of receiving the product. Be sure to include a photo of the damaged item, and we’ll arrange for a replacement or refund.
9. How do I contact customer service?
You can reach us by emailing support@serendipitysteals.com or through the contact form on our website. We aim to respond to all inquiries within 24 hours.
10. Can I cancel or modify my order after it's placed?
If you need to cancel or modify your order, please contact us as soon as possible. If the order hasn’t been processed yet, we’ll do our best to accommodate your request. However, if it’s already in the shipping stage, we won’t be able to make changes.
Still have questions? Don’t hesitate to contact us. We’re here to help and ensure your shopping experience with Serendipity Steals is smooth and enjoyable!